Frequently Asked Questions
Welcome! Here you’ll find answers to frequently asked questions. If you have a question and don’t see an answer, please contact us. We’d love to hear from you!
Frequently Asked Questions
Welcome! Here you’ll find answers to frequently asked questions. If you have a question and don’t see an answer, please contact us. We’d love to hear from you!
All class are held in Pacific Standard Time (PST)
We offer both in-person and online Knit Classes. Online and in-person classes are recorded and sent to students 24hr after a class session.
When students sign up for knitting class, they create a login at the time of purchase. Students use that info to login at the Knit Work page. There in the student portal, they’ll find all the class information. Students have access to their Knit Work page from the time they sign up for a class until 30 days after the class is complete.
For students who purchase Group Classes, Knit Project or Knit Help Sessions, Knit Work login will be provided on an as needed basis and will be available for 30 days after the conclusion of the class, session, or project.
Knit Help Sessions are usually scheduled one at a time when a student has a specific question(s) or need help with a knitting problem. Students can book a session in 30- or 60-min time slots. Click on Book a Session to see available times.
The skills needed for each class are listed in the class description, found by clicking on any project photo in Knit Classes. If you’re unsure if you have the recommended skills for a class, send us an email and we’ll be happy to help determine if a class is the right level.
Students have a few options:
Currently, each student must sign up for their class individually. You can’t sign up for yourself and your friend at the same time.
The newsletter is a way for us to communicate updates, new classes, blog posts and fun knitting related content to our knitting community. We promise not to fill up your inbox. You can opt out of the newsletter at any time by contacting us to let us know.
All class sales are final and make ups are not offered unless there are technical difficulties on my end or yours. If 2 or less students are signed up for a class, they may be rescheduled or cancelled. If the instructor cancels the class, students can apply the class fee to another class or Knit Help session or be refunded.
Knit Help Sessions sales are final but can be rescheduled with 24-hour advance notice. All class credits, Knit Help Sessions must be used within one year of purchase.